Dissatisfaction with port service higher than last year

The Ministry of Maritime Affairs and Fisheries revealed the results of a customer survey on ports.
Each regional Maritime Affairs and Fisheries office administered the survey between Nov. 5 and 25 to shipping companies, shipping agencies and shippers in order to offer more satisfactory and better port services.
88.2% of respondents said port services were above average. However, the figure was less than last year? 96.94%. Regional Maritime Affairs and Fisheries offices recognized their need to improve service quality.
Users showed especially high dissatisfaction with port cleanness, safety, basic work performance and services to shipping companies. Ships sailing too fast within the port, loaded cargoes falling off of vessels and obstacles and other danger factors were deemed threatening to port cleanness and safety. Local MOMAF offices also has poor response times and rates in handling paper work, phone calls, and in solving complaints.
The average regional branch marked 65.39 points in service quality. The average figure was higher than 2001?, 59.5 points, however lower than 2002? 68.12 points, indicating port dissatisfaction is on the rise.
Pusan and Yeosu regional MOMAFs services improved, however, Daesan and Inchon plummeted while Masan, Pohang, and Cheju remained unchanged.
Masan, which had the highest marks, particularly shone in docking at and leaving the port, service information offerings, local government service attitudes and shipping services.
Pyoungtaek, which received the first test, had the lowest scores in service quality, i.e, docking at and leaving the port, service information offerings, port cleanliness, safety and shipping services.