Quality recognition for Lloyd Triestino

The Italian container shipping line Lloyd Triestino di Navigazione SpA has taken a major step forward in gearing itself for further expansion. Its management and operational standards have been approved as conforming to the international quality management system standard ISO 9001:2000. The standard, introduced at the end of last year, is designed to ensure that companies focus their management systems on meeting the needs and service requirements of their customers.

The assessment, which was conducted by Det Norske Veritas, specifically relates to Lloyd Triestino's business as a "provider of intermodal liner services with full container vessels". The formal presentation of the certificate took place in Trieste at the company's headquarters on 25 September, 2001. Mr Nicola Privato, Operations Manager of Det Norske Veritas Italia, presented a framed copy of the ISO 9001:2000 certificate to Mr Bronson C C Hsieh, Managing Director of Lloyd Triestino.

Achieving certification recognises Lloyd Triestino's extensive efforts to develop a management system which fully reflects its commitment to customer service, continuous improvement, efficiency and cost effectiveness.

Mr Hsieh explained:

"Lloyd Triestino is growing rapidly and if for no other reason that this, we need to be sure that our management procedures are first-class. We need to manage this growth.

"We have always prided ourselves on providing our customers with transportation services of the highest quality. Our core values include integrity, expertise, commercial focus, cost consciousness and a willingness to accept change. As these have never been more important, we had no hesitation in exposing this management philosophy to rigorous third party assessment".